Terms and conditions

Cancellations, Bookings


You may nominate a substitute at any time to replace the registered participant. You will not incur any additional costs.  We reserve the right to postpone,  move a presence module date or provide a digital training solution in case of medical risk in consultation with our participants. We will keep to the presence module solution if possible and safe enough from a health point of view for everyone.

You may cancel your contract at any time. However, this can only be done in writing. Please note that the following cancellation fees will be charged:
   Cancellation 12 weeks before course start, no fees apply.

   Cancellation less than 12 weeks and up to 8 weeks before commencement of course: € 1000,00 plus VAT .
·  Cancellation less than 8 weeks before commencement of course: full course fee plus VAT.
This also applies in the event that the registered participant fails to attend.

If you need to cancel, please also remember to cancel your hotel booking.

Course cancellation from our side

We reserve the right to cancel a course on grounds of insufficient demand or low participant numbers up to 12 weeks before the start of the coach training. In case of trainer illness, we will do our best to find a fully qialified substitute trainer, or we will offer an alternative date for the module.

Any further liability or compensation claims which do not concern injury to life, body or health are excluded, except in cases of intent or gross negligence on our part. Please also take this into account for any hotels and flight/train tickets you may have booked.

Hotel reservations

We have reserved a limited quota of rooms before the start of the course. Please arrange your booking directly with the hotel.

Confidentiality, Course Materials

Right to make amendments

We are entitled to make any necessary changes or departures to the content, methodology or organisation of a course (e.g. as a result of legal changes) before or during a course, insofar as this does not significantly affect the usefulness of the advertised course for the participant. We are entitled to replace the proposed trainers where necessary (e.g. in the event of illness or accident) with other persons who have similar qualifications in the respective field.
Documents provided throughout a further training activity are compiled to the best of the compiler’s knowledge. We assume no liability or warranty for the accuracy, currency, completeness or quality of the content.

Reservation of title and usage of teaching materials

We reserve unrestricted title to all deliveries of teaching materials up until complete fulfilment of all payment obligations by the customer. The resale or circulation of teaching materials to or among those who are not colleagues or employees of the customer is not permitted. In particular the publishing of audio and video files, digital presentations or manuscripts on publicly accessible internet portals (sharing) is prohibited.

Photo and video recordings
At some events, participants may be photographed or recorded on video. Please note that these images and recordings will not be used for advertising purposes, unless approved by all participants.

Secrecy and confidentiality

The relationship of trust between all parties is important to us. We keep confidential and/or proprietary all information, content, data or documents belonging to participants on this training course. We also ask out participants to keep to the same agreement of confidentiality. The obligation to maintain confidentiality applies even after the course has finished.

Final provisions

We do not take part in dispute settlement proceedings before a consumer arbitration body.

Ireland & Winkel

Langäcker 18